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Lead Technical Support Engineer
Charminar Digital Labs Verified Employer
- Full Time/Permanent
- On-site
- Second Shift (Afternoon)
- Location
- Ghaziabad, Uttar Pradesh, India
- Salary
- ₹30,000 – ₹60,000 / month
- Experience
- 5 years
- Posted
- Sep 21, 2026
- Apply by
- Nov 25, 2026
- Openings
- 4
- IT Skills
- Troubleshooting
- Customer Service
- Effective communication skills
- Operating systems
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About the Role
Charminar Digital Labs is hiring a Lead Technical Support Engineer for our Ghaziabad, Uttar Pradesh team. This is a Full Time role (On-site) and a great opportunity to grow your career with a fast-growing Indian company.
Key Responsibilities:
- Resolve customer technical queries over phone, chat and email
- Troubleshoot software and network issues
- Escalate complex issues to L2 teams
- Maintain the knowledge base
Requirements:
- Good communication skills in English and Hindi
- Basic knowledge of networking and operating systems
- Willingness to work in rotational shifts
- Candidates based in or willing to relocate to Ghaziabad preferred
Location: Ghaziabad, Uttar Pradesh, India
Required Skills & Qualifications
- IT Skills
- Troubleshooting
- Customer Service
- Effective communication skills
- Operating systems
- Experience: 5 years
- Education: Diploma
- Career level: Experienced Professional
- Work mode: On-site
Benefits & Perks
- 24 paid leaves plus public holidays
- Hybrid work option (3 days office)
- Learning and certification sponsorship
- Accidental and term life insurance cover
About the Company
Charminar Digital Labs
Verified Employer
Charminar Digital Labs is a technology services company building web, mobile and cloud products for clients across India and overseas. Founded in 2015 and headquartered in Hyderabad, we have 2 offices in India and a team of 101-200 people.
We believe in a transparent work culture, continuous learning and rewarding performance. Join us to build a meaningful career with one of the most respected employers in Hyderabad.
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