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Frequently Asked Questions

Find answers to common questions about Workafy, hiring, jobs, freelancers, accounts, payments, and platform safety.

General

Workafy is an India-first talent and hiring platform that helps businesses discover skilled Indian professionals and freelancers, while helping candidates find full-time jobs, remote roles, freelance projects, contract work, and other professional opportunities.

Workafy can be used by candidates, job seekers, freelancers, employers, recruiters, startups, SMEs, agencies, consultants, and companies looking to hire skilled talent.

No. Workafy supports multiple types of opportunities, including full-time jobs, part-time roles, internships, freelance projects, remote work, contract roles, and project-based hiring.

Workafy is India-first and focuses strongly on Indian talent. However, companies and clients from India or abroad may use Workafy to hire skilled Indian professionals and freelancers.

Creating an account may be free for candidates and employers. Certain features, such as premium recruiter access, contact unlocks, featured jobs, subscriptions, or additional hiring tools, may be paid.

For Candidates

Click on Register, choose Candidate / Job Seeker, and fill in your basic details. After registration, you can complete your profile, upload your resume, add your skills, and start applying to relevant opportunities.

You should add accurate information such as your name, contact details, resume, skills, experience, education, preferred job type, location, portfolio, and work samples where relevant.

Yes. Workafy allows candidates and professionals to explore full-time jobs, remote roles, freelance projects, contract roles, internships, and other opportunities depending on what employers post.

Uploading a resume is highly recommended. A complete profile with a resume helps employers and recruiters understand your skills, experience, and suitability better.

Employers or recruiters may contact you if they find your profile suitable, if you apply to their job, or if your contact details are accessible to them as per Workafy’s platform rules and access permissions.

No. Workafy helps you discover opportunities and connect with employers, but it does not guarantee job offers, interview calls, freelance projects, income, or hiring outcomes.

Yes. You should keep your profile updated with your latest skills, experience, resume, portfolio, and availability.

Yes. You may request account deletion by contacting Workafy support at support@workafy.com. Some information may be retained where required for legal, security, payment, fraud-prevention, or compliance purposes.

For Freelancers

Yes. Freelancers can create a profile on Workafy and showcase their skills, experience, portfolio, and availability for project-based opportunities.

Freelance opportunities may include web development, app development, design, content writing, digital marketing, video editing, data work, sales support, admin work, and other professional services.

This depends on the specific project, client arrangement, and platform workflow available at the time. Users should carefully review project terms, payment terms, and client details before accepting any work.

No genuine employer, recruiter, or client should ask you to pay money to get a job or project. If someone asks you for payment in exchange for work, report it immediately to support@workafy.com.

For Employers

Click on Register, choose Employer / Recruiter, and create your account. After registration, you can complete your company profile and start posting jobs or searching for talent.

Employers can post jobs, search candidates, review applications, access candidate profiles, contact relevant professionals, and hire for full-time, remote, freelance, contract, internship, or project-based roles.

Yes. Employers can use Workafy to hire freelancers, consultants, and project-based professionals along with full-time and contract employees.

A good job post should include the job title, company name, job type, location or remote status, experience required, skills needed, responsibilities, salary or budget range where possible, and application process.

Workafy may offer free job posting options, trial access, or limited free features from time to time. Additional job posts, profile unlocks, contact unlocks, featured listings, or recruiter tools may be paid.

Yes, employers may be able to search candidate profiles depending on their account access, plan, permissions, or available platform features.

Candidate contact details may be available based on Workafy’s access rules, paid plans, contact unlocks, or application flow. Candidate data must be used only for genuine hiring purposes.

Workafy may use profile checks, platform moderation, and verification processes where applicable. However, employers should conduct their own due diligence, interviews, reference checks, background checks, and legal verification before hiring.

No. Workafy helps employers discover and connect with talent, but it does not guarantee that a role will be filled, that candidates will respond, or that a hiring outcome will be achieved.

Payments & Plans

Refunds are governed by Workafy’s Refund & Cancellation Policy. In general, paid digital services, used credits, profile unlocks, contact unlocks, job posts, featured listings, and subscriptions may not be refundable once activated or used.

Please contact support@workafy.com with your registered email address, payment amount, transaction ID, date and time of payment, and screenshot if available. Workafy will verify and assist with activation, correction, or refund where applicable.

Contact unlocks allow employers or recruiters to access candidate contact details, subject to platform rules and plan limits. Once contact details are unlocked or viewed, the unlock may be considered consumed.

Credits, job posts, profile views, contact unlocks, or plan benefits may have a validity period. Unused benefits may expire at the end of the plan period unless specifically stated otherwise.

You may choose not to renew your subscription. If auto-renewal is enabled, cancellation will stop future billing but may not refund the current billing period.

Account & Support

Click on Forgot password? on the sign-in page, enter your registered email address, and follow the reset instructions sent to your email.

Please check your spam, promotions, or junk folder. Also make sure you entered the correct registered email address. If the issue continues, contact support@workafy.com.

Ideally, each email should be linked to one account type to avoid confusion. If you need both candidate and employer access, please use separate email addresses or contact support for assistance.

This may be allowed through account settings or by contacting support. Workafy may ask for verification before changing account email details.

Email support@workafy.com with your registered email address, issue details, screenshots, browser/device information, and the page where the issue occurred.

You can contact Workafy at support@workafy.com or WhatsApp Support: +91 95998 75365.

Workafy aims to respond as soon as possible. Response time may vary depending on query volume, complexity, weekends, holidays, and verification requirements.

Please include your registered email address, phone number, issue type, screenshots, transaction ID if payment-related, and a clear explanation of the problem.

You can read Workafy’s key policies in the footer: Terms of Use, Privacy Policy, Refund & Cancellation Policy, Community & Platform Safety Guidelines, and Cookie Policy.

Safety

Workafy may review job posts, monitor suspicious activity, use moderation checks, restrict accounts, remove misleading content, and take action against users who violate platform rules.

Do not pay. Genuine employers should not ask candidates for money in exchange for jobs, interviews, offer letters, onboarding, training, or equipment. Report the issue immediately to support@workafy.com.

Report it to Workafy support with the job link, company name, screenshots, and any communication you received.

Employers and recruiters are required to use candidate data only for legitimate hiring purposes. Misuse, resale, scraping, spam, or unauthorised sharing of candidate data is not allowed and may lead to account suspension or legal action.

Unless specifically stated in writing, Workafy does not guarantee full background verification of every candidate, employer, job post, or company. Users should conduct their own due diligence before hiring, accepting work, making payments, or signing contracts.

Send details to support@workafy.com with screenshots, profile links, job links, and a short explanation. Workafy may review and take action as per platform policies.

Still Need Help?

Couldn’t find what you were looking for? Our team will be happy to assist you.

Contact Support support@workafy.com +91 95998 75365