Refund and Cancellation Policy

Introduction

To cancel a Job or request a refund, you must first submit the Job Cancellation Form or the Refund Request Form available in the Workroom. The other party to your Job will then have five days (the “Approval Period”) to either approve your request or submit the Dispute Notice Form available in the Workroom. You must then follow the applicable process described below.

Job Cancellation Form

If you submit a Job Cancellation Form, the following process will apply:

• If the other party approves your request, then the Job is cancelled.
• If the other party submits a Dispute Notice Form in the Approval Period, then you are required to use the Fixed Price Dispute Resolution Policy or the Hourly Dispute Resolution Policy, depending on the Job type.
• If the other party fails to submit Dispute Notice Form in the Approval Period, then the Job will be cancelled and:
1. If the Job is a Fixed Price Job, funds will be released from the Fixed Price Escrow Account and returned to the applicable Client Escrow Account to the extent of any funded balance and subject to the terms and conditions of the other Terms of Service;
2. For any remaining balance, and for Hourly Jobs, you are required to use the Fixed Price Dispute Resolution Policy or the Hourly Dispute Resolution Policy, depending on the Job type.
3. Workafy may suspend the other party’s Account.

Refund Request Form

Freelancer

If a Freelancer submits a Refund Request Form, the request is deemed approved and Freelancer will be deemed to have issued the applicable Refund Escrow Instructions below.

Client

If a Client submits a Refund Request Form, then the following process will apply:

• If Freelancer approves Client’s request for all or part of the requested amount, then Freelancer will have issued the applicable Refund Escrow Instruction below. For any unapproved refund balance, Client must use the Fixed Price Dispute Resolution Policy or the Hourly Dispute Resolution Policy, depending on the Job type
• If Freelancer submits a Dispute Notice Form in the Approval Period, then Freelancer and Client are required to follow the Fixed Price Dispute Resolution Policy or the Hourly Dispute Resolution Policy, depending on the Job type.
• If Freelancer fails to submit a Dispute Notice Form in the Approval Period, then: (i) the request is deemed approved and Freelancer will be deemed to have issued the applicable Refund Escrow Instruction below; (ii) for any remaining balance, and for Hourly Jobs, you are required to use the Fixed Price Dispute Resolution Refund-and-Cancellation-Policy-150217 2 Policy or the Hourly Dispute Resolution Policy, depending on the Job type; and (iii) Workafy may suspend the other party’s Account.

Previously Paid Jobs

Refunds to a Client of amounts previously released to a Freelancer are subject to the availability of funds in the applicable Escrow Account. WORKAFY will not remove funds from a Freelancer Escrow Account without authorization and instructions from the Freelancer. Processing refunds in this case might take up to 10 days

Refund Escrow Instructions

By submitting a Refund Request Form or approving a Client’s refund request in whole or in part, Freelancer irrevocably authorizes and instructs WORKAFY as follows:

• If the refund request relates to a Fixed Price Job and sufficient funds remain in the Fixed Price Escrow Account to cover the amount of the refund requested or approved by the Freelancer, WORKAFY will release the corresponding amount from the Fixed Price Escrow Account and deposit it in the Client Escrow Account.
• If the refund request relates to a Fixed Price Job and there are insufficient funds remaining in the Fixed Price Escrow Account to cover the amount of the refund requested or approved by the Freelancer, then WORKAFY will release to the Client (i) the amount remaining in the Fixed Price Escrow Account; and (ii) the amount of the remaining balance of the refund from the Freelancer Escrow Account. If there are insufficient funds available in the Freelancer Escrow Account to cover the full balance of the refund request, WORKAFY will only release from the Freelancer Escrow Account and deposit into the Client Escrow Account the available funds.
• If the refund request relates to an Hourly Job or miscellaneous invoice, then WORKAFY will release the corresponding amount from the Freelancer Escrow Account and deposit it in the Client Escrow Account. If there are insufficient funds available in the Freelancer Escrow Account to cover the full amount of the refund request, WORKAFY will only release from the Freelancer Escrow Account and deposit into the Client Escrow Account the available funds.

Other Types of Disputes

If you have a complaint involving feedback, you must follow the section entitled “Rating and Feedback System” in Section 7 of the Site Usage Policy. If you have entered the Payroll Services Agreement for your Job, this Policy does not apply. For a dispute with Workafy, you must follow the section entitled “Disputes with Workafy” in Section 16 of the User Agreement.

Contacting Us

To report a violation of the Terms of Service, or if you need assistance, please contact Customer Support at: Web Support: http://www.Workafy.com/service Email: support@Workafy.com Phone: 011 4912 2813

(Monday 12:01 a.m. through Friday 12:00 a.m. Midnight Pacific Time) Online Help Topics: http://www.Workafy.com/help